NATIONAL DISABILITY

INSURANCE SCHEME (NDIS)

National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme is a national funding scheme that provides support to people with an intellectual, physical, sensory, cognitive or psychosocial disability. This NDIS focuses on provides support to people to provide a better quality of life and support skill development and independence.

WHO CAN APPLY FOR THE SCHEME?

A person is eligible for NDIS if:

Between the age of 7 and 65
Australian Citizen or have a permenant or special category visa
Need support from a person because of a permenant or significant disability.
Require special equipment because of a permenant or significant disability.
Require supports now to reduce your future needs.

WHAT PRODUCTS CAN YOU ACCESS THROUGH CH2 UNDER THE NDIS PROGRAM:

CH2 can provide you with a range of products to support you with your healthcare and continence needs including:

Incontinence Pads, Briefs and Nappies
Catheters, Sheath and Leg Bags
Personal Care product – creams, wipes and washes
Bed Protection – washable and disposable
Nutrition – equipment, supplements and dysphasia
Wound Care – a range of product to treat basis and complex wounds
Equipment – to assist with daily living
A product range of over 35,000 products are available to order now.

HOW TO APPLY TO ACCESS THE SCHEME?

If you believe you may be eligible and would like to apply for NDIS funding, you will need to complete the NDIS Access Request Form, and a Support Evidence Form, work with your health professional to prepare and provide the required information. For more information on how to apply for the scheme – go to:
https://www.ndis.gov.au/applying-access-ndis

Once you have been approved, you will be contacted to arrange a planning meeting to discuss your support and funding needs.

MANAGING YOUR NDIS FUNDING ONCE APPROVED

Once you have been approved for funding, the next step is to contact CH2 Customer Service team to open an account. This is a very simple process and only takes a couple of minutes. Once the account is open, you can start ordering straight away. To utilise your funding for your orders through CH2, you can set up one of the following options:

SELF-MANAGED NDIS PARTICIPANT

As a Self-Managed NDIS Participant, you manage your own funding. It gives you flexibility and choice on what supports you can purchase to support your healthcare needs. You would claim directly to the NDIS for reimbursement of expenses incurred that are covered under your NDIS Plan. For more information on self management click here:

https://www.ndis.gov.au/participants/using-your-plan/self-management

CH2 support Self-Managed NDIS Participants through providing access to our dedicated customer service team or online CH2 Direct ordering portal to place orders. Once the order has been paid for and shipped to you, CH2 will provide a copy of the Tax Invoice and Receipt to enable you to claim directly the NDIS for reimbursement of products.

CH2 offer a number of payment options including:

Credit Card

Direct Deposit or Bank Transfer

Cheque or Money Order

PLAN MANAGED NDIS PARTICIPANT

As a Plan-Managed NDIS participant, once approved, you have engaged with an approved Plan Manager to support you with managing your NDIS funding. NDIS participants who use Plan Managers can purchase products from both registered NDIS and non registered NDIS providers.

CH2 supports Plan-Managed NDIS participants. On authorisation of the NDIS participant, CH2 will liase directly with the Plan Manager on to arrange payment for requested products. There are three simples steps in ordering and receiving goods through CH2 if you are Plan Managed:

Call our customer service team to place an order.

Our customer service team will provide a copy of the order to the selected NDIS Plan Manager for payment.

Once payment is received, CH2 will release your order and let you know your goods are on their way.

AGENCY MANAGED NDIS PARTICIPANT

As a an approved NDIS provider, CH2 can provide you with the support you require to manage your NDIS funding. As an approved NDIS provider, CH2 must comply with strict government and quality standards so you can be assured that you will received exceptional support through CH2.

CH2 support Agency Managed NDIS Participants by providing supporting with choosing the right products, assist with placing an order for these products and providing support through managing the NDIS claiming process on your behalf. The steps that are required include:

To enable CH2 to provide this level of support, you have the option enter into a service agreement with CH2. The service agreement ensures there is clear expectations on how we can support you and what you require from CH2 as a provider Click here to access a copy of our service agreement.

Once the service agreement has been entered, we will create an account to provide you with the ability to order either over the phone or via CH2 Direct

We will raise a service booking under the relevant funded categories to ensure that funding is set aside for the products that you require from CH2.

You are now able to commence ordering with CH2 and once the order has been required by you, CH2 will claim directly for the payment of these goods directly through NDIS.

By selecting CH2 as the service provider, this really does remove the stress of managing your funding and the claiming process. CH2 will do this for you so that you can focus on what’s most important.

MANAGING YOUR NDIS FUNDING ONCE APPROVED

CH2 offer a number of ways you can order your NDIS Consumables.

Online Ordering: Our online ordering platform mange the ordering process really easy and allows you to place your order any time, day or night, either at home or whilst your on the go. To access our online ordering portal, contact our customer service team to obtain a username and password and are on your way.

Our customer service team are happy to place orders for you over the phone. Please call our dedicated team on 1300 124 260 (8am – 5pm AEST, Monday to Friday).

Email your order to [email protected]

FREQUENTLY ASKED QUESTIONS

1. How can I place an order?

Orders can be placed a number of ways including over the phone, email or using our online ordering portal CH2 Direct (link this word to the portal)

2. Delivery Fees

Orders can be placed a number of ways including over the phone, email or using our online ordering portal CH2 Direct (link this word to the portal)

3. How quickly will the products be delivered?

Deliveries are dispatched every Thursday to our clients in the community. Orders will than be received

Within 2 working days in metropolitan, regional and rural areas,
Within 3 working days in remote areas

If you do require goods sooner, you can contact our customer service team and we will do what we can to arrange an urgent delivery.

4. Will products be delivered in discreet boxes?

On request products will be discreetly wrapped and packaged in non-identifying boxes, so your client can be assured of their privacy. Please ensure that you request discreet wrapping when placing your ordering with the customer service team. Discreet wrapping can be requested for individual orders or for all future orders.

5. Are samples available?

Samples of disposable products can be requested and sent to your client to trial before purchasing Contact your InTouch Direct Healthcare Consultant to arrange a sample by phone, fax, email or online. Products can be viewed online here

6. Who do I return a product that I no longer need?

If you have received a product that you no longer require, you can request a return of that product by contacting our customer service team on 1300 124 260 or complete our online credit request form. All credits or return requests must be made within 7 days of receiving the product. Our customer service team will contact you once received. A restocking fee of $25 will be applicable for all returns.

7. What happens if a product is fault damaged or the wrong product has been delivered?

If there is an issue with the order received, including damaged or faulty goods, incorrect product or the incorrect amount, you can contact our customer service team on 1300 124 260 or complete our online credit request form. All credits or return requests must be made within 7 days of receiving the product. Our customer service team will contact you once received.

8. How can I provide feedback or lodge a complaint with CH2?

If you have feedback about CH2 or would like to lodge a complaint, you can contact our customer service team ((add details).